Dunkin'

If I could give this location and DD as a whole zero stars, I would. I placed a mobile order for my kids that included munchkins and the new Wicked tin ($21) at 11:53 a.m. i pull up and they tell me they don't have any munchkins, so much for running a promotion for a kid movie and not having the product. Anyways the workers said since I ordered the product on the app, I would have to contact DD corporate to get my money back. It was a Saturday and they were not available for a call, so I sent an email. 3 days later, They never responded, I call the corporate # and waited 20 minutes on hold before finally asking me if I want a call back, I said yes. About 30 minutes later, they call me and I tell them the problem and 10 minutes in they said this was not their issue and I have to

absolutely ridiculous. I pull up to an empty drive through order a singular item and get yelled at saying “are you done”. then I order a drink i’ve gotten 5+ times at this dunkin and they come on the mic rude as hell saying “were not doing that”. i said why i get another rude as hell “what do you mean why” then they just blamed the manger (who I know has been okay with my drink) and refused to make the drink. extremely rude workers and rushing us for it being basically dead and even if it was busy still inexcusable. this was not the usual good crew and you could absolutely tell

We came in and messed up our large order. We went back to fix it and the staff were super nice and helped without a problem. And they helped alot.

15 min at reg inside til one girl came and she was laughing with many others in back and yes she did see me looked my way and 5 min later came to get me 2 coffees and 4 donuts .... 15 min then ordered took 25 min to get that inside... They had enough ppl alot more than anywhere else...

Such poor customer service today at the drive thru…. The lady working the drive thru was very rude, unprofessional and would not let me add a drink to my order that I didn’t even pay for yet. I ordered 1 coffee & asked if I could add 1 more. She said no. I had to literally park and walk inside the store after to order the coffee. What happened to customers satisfaction first ? Is this what you call going the extra mile or exceptional customer service? I guess that does not exist anymore. I could not believe it. She definitely does not belong working in customer service. Very poor experience.