Dunkin'

I’m really disappointed with my experience at this Dunkin. I ordered a frozen French vanilla coffee, and it was made incorrectly. I politely asked if it could be remade, and instead of actually remaking the drink, they poured the same one into a new cup, added a swirl, and tried to hand it back to me. That’s not remaking a drink, that’s just covering up the mistake. It still didn’t taste right, and it felt dismissive. I wasn’t rude, just asking for what I paid for. Customer service should mean fixing the issue properly, not taking shortcuts. I usually enjoy Dunkin, but this experience definitely left a bad impression. I hope management addresses this so it doesn’t keep happening to other customers.

How can you move down the street and completely change for the worse? Customer service is awful. Walked out twice as no one was taking orders inside at all. They would look over but never come over LOL The third time after 6 minutes of standing there someone asked if I was being helped. Outside is ridiculous - 2 long lines going into 1 and no one knows who is supposed to drive next lol The location is terrible. No one on Bridge street will let you turn in or turn out. A stop sign is needed on Bridge street. I switched to the Prospect Dunkin. Always the best one!!!!!!

Well money spent, beautiful building prefect area, so much parking, sitting inside also outside Congratulations to the Manny owner❤️😊

New spot is beautiful. Customer service has gone down though. First time I went i waited forever because they forgot I ordered a bagel with my drinks. No big deal. But every time I go it's been something. One girl spends the whole time on video call with her friend. The coffee isn't consistent. i.e. Frozen coffee is very dark and bitter. Try to reorder and it was the same thing. Maybe some more training and a little more time for the new employees to get the hang of it. But I had to switch to a further location since I was throwing away food and money.

The new building is good, but the food is not what we are used to :( First I was given a drink with the wrong choice of milk, they said they changed it to the one we asked for, however it tasted the same so not sure if they did change it. Then I got a hot matcha which was mostly just milk, it was not even tinted with the green color of matcha, you can see in the picture that that is not the usual color of a matcha! it tasted like milk and nothing else!! The service wasn’t good, I showed my QR for the points in the app and they didn’t know what to do with it, they scanned it but they didn’t give me any points after purchasing everything. The only thing that was good was the sausage egg and cheese. The people who work there should get more training specially in drinks! Waste of money and tim