Dunkin'

The girl named Ashley with the cheekbone piercing needs to be retrained or something. Asked for a small cocoa cloud latte in a medium cup with an extra pump and extra cocoa cloud. Pull up to the window and ask her to repeat the order because she didn’t understand the first time when ordering. She didn’t mention the extra pump or extra cloud so we ask her if she got that and she says “yes”. We pay and wait at the window. As I watch her make the drink she doesn’t put and extra pump nor the cocoa cloud… She hands us the drink and it looks lighter than what I get and there’s no extra cloud. We ask for more cloud and she gets annoyed and says “I have to charge you extra if I do.” So you never took our order correctly?? Like I don’t care if I have to pay extra girl, just charge me for what I ord

Amazing staff today! I did feel like I was being punished for ordering multigrain bagel though. Kidding aside. The food tasted good and our order was correct but the Donut Bagel was dry unfortunately.

I know Dunkin Donuts coffee standards. This place is not it. I am here every single day, couple of times a day, spend over $100 a month because I live close by. This staff needs training. Coffee is usually cold, or they forget sugar, don’t mix it, hand you stale coffee. The guy in the durag is the only one who takes it seriously and the beautiful African lady in the mornings. The rest of the staff does not care to be there. I dont know who owns this place but if they cannot run it right. Im happy to take it off their hands.

AVOID THIS PLACE AT ALL COST This is my local Dunkin’, and I’ve given it way too many chances. They almost never make the drink correctly. The drinks are consistently bad, rushed, and careless. I usually have to get them remade, and even then, they’re still not right. The staff is extremely unfriendly and painfully slow. It genuinely feels like they don’t want to be there. Service comes off as unmotivated and borderline incompetent, and the drive-thru takes forever for a simple coffee order. They’re also out of donuts far too often, and when they do have them, they’re rarely fresh. For a Dunkin’, that’s unacceptable. Compared to other Dunkin’ locations across the greater Dallas metroplex, this one is by far the worst and most inconsistent. Out of 10 visits, maybe 1 or 2 are decent at b

I encountered a highly unsatisfactory experience at Dunkin' Donuts. I purchased a large hot coffee; however, the quality of the coffee was exceedingly poor, and the customer service was also substandard. I am dissatisfied with this experience.