Dunkin'

Honestly, the service hasn’t gotten very great. I went and picked up a mobile order through the drive thru on Thanksgiving, let them know the name it was under and also ordered a pup cup at the order box. The woman behind the window kept my change for the pup cup when I gave her it and closed the window after saying have a nice day. Thank you! But my order! And so I told her I had a mobile order and she gave me the drinks and then said “okay, thank you” and closed it again. I felt very confused but it WAS a busy day as it was a holiday. She wasn’t rude, just attempting to move fast. When she saw we hadn’t moved, I told her I also had food attached with my order as well which she handed through the window next. After arriving to my next destination, I looked at the drinks and they weren’t

I’ve been to this location three times. I get the ice Matcha latte mostly every time. The customer service is very good. The young ladies are amazing and they always have good energy. My only concern is that when I order my Matcha no matter if you get less icy or the regular ice, they always fill the ice to the literal top of the cup, Making it a literal four or five gulp drink. They’re not filling up the Drink they’re filling up the ice. I pay almost 7 dollars for my drink and I would like it to at least last a little longer.. They should just lay off the ice, it shouldn’t feel the top of where there’s more than the drink itself.

I’ve never had an issue with this location until today when I placed a mobile order for an xl original coffee this morning via the app. When I gave my name to the drive thru speaker, they told me to go to the window and they’ll take care of me but when I got to the window “we don’t have an order for Terry” so I immediately went inside to to a refund and was told that there wasn’t an girl who rolled her eyes at me as I questioned her about my order plus she wouldn’t even look at my proof on my phone, that she must’ve gave it away by “accident”. Accident nothing because she did that out of spite and if this is how your employees gonna behave then I’ll take my money elsewhere!!!!! Unprofessional on all levels

Let’s see, i got a large latte with EXTRA espresso and a medium one with the normal amount of espresso…. I can’t tell the difference, can you? But the cashier said the large one has the extra…. If y’all gonna charge 2 bucks for the shot, PUT IN THE EXTRA SHOT but they did have truck parking so that was nice

Kaitlin needs to be taken off the drive thru window. She has the most unprofessional, rude, and nasty attitude I’ve ever experienced. There was no line when I placed my order, a small misunderstanding. Kaitlin was upset, rolling her eyes. Has made me not want anything from Dunkin again.