Dunkin'

Yesterday I Came to this local to pick up a door dash order. After I picking up my order I ordered myself 2 donuts for myself, nothing else. Paid and left. Checking my notifications later in the day, I see I was charged $27. For 2 donuts, clearly I was charged wrong. Here I am today, trying to get this rectified, and the manager has had me waiting for now 10 mins while he tends to other customers. Look I work retail and management too, and sometimes it get busy. But what I do know is that the unhappy customers get priority attention. You want to resolve the issue so you can repair the relationship and keep a potential repeat customer. Instead of blowing it off and getting reviews like this.

I ordered form this location on Uber Eats and i got spit coffee and a sponge that used to the donut. uber eats would not even give me the full refund for nothing that could be eaten. called the store and nothing. The pictures are what I recived.

Not only was it colder inside the shop than it was outside, I would have been better off going to the gas station for better service. Two staff working the floor, one looked like a deer in the headlights at the register; completely stunned when I tried to buy a specialty doughnut. Getting my order took upwards of 10 minutes. Even after I received my meal deal, the 6pc hash brown was short 2 and cooked way too long. I'll give Chaska a try but if it's anything like this, I'll be going back to the reliable Caribou.

The food is decent when they actually cook it fully. The donuts are very dry and not even fully frosted sometimes. I’ve had a really great experience with the younger workers but all of the older people have been extremely rude and can’t seem to figure out the difference between a coffee and a latte. The coffee is very watery and not very hot. Someone needs to send help…

Ordered 2 Jelly Donuts and a box of 25 glazed munchkins. Received a torn paper bag with 2 jelly donuts on the bottom and about 20 munchkins thrown on top. Not the first time and almost never 25. I was bringing the box to a friend. Told the young woman at the drive thru window about the packaging and got a blank stare and a shrug. Grew up in the east coast, been a Dunkin’s fan forever. This place ain’t that! Drank the coffee , tossed the donuts and stopped someplace else to pick up something for the friend. I’d pass this one by. I’ve been to others in the area where things are done right.