Dunkin'

I went in to Dunkin’ Donuts after ordering me Jimmy John’s in ordered a bucket, a cake and four extra donuts, two different kinds I got the bucket. I got the cake and only received two proper extra donuts. Two of my other donuts were replaced with one Cinnabon this mistake. I can understand if the store was busy, but I was the only person in the entire store, other than the employees. I watched her put the two proper donuts inside the container. I’m still trying to puzzle out how I got the Cinnabon. I came back today to re-order what I actually was missing the other day I had made a comment didn’t think I sounded very disrespectful, but the lady behind the kennel counter started off with an attitude and had not stopped since I was in the middle of talking to the general manager over the p

The Dunkin’ Donuts on Fort Knox is great day. The workers are very friendly and helpful. The donuts were fresh and of course delicious. Kudos!

They need to change their process in the way they serve their customers. I had ordered one meal deal with a coffee, another coffee, and a 10 pk donut. They called my name 3 different times. Each time I had to wait around 5 minutes and walk up to the counter to grab each individual item. One time each for both coffees and then the meal deal that was missing the hashbrowns. I thought they would call my name for those and the donuts. They didn’t. So I waited 25 minutes to be called. I went up to the counter and asked them what’s up and turns out they set them all the way on the other side of the counter. (How would I have known this?). I then asked them about the hashbrowns and she wanted to see my reciept. The kiosk doesn’t print out receipts, which is another red flag! They ended up making

What a horrible experience at this Dunkin’ on Fort Knox. They have always said that customer service was the “Golden Standard” at their locations. The morning staff on Aug. 19th did not provide that type of service. As a matter of fact they didn’t provide any! Didn’t even come to the counter just blurted out that if I’m not paying with cash to use the kiosk and that if I didn’t I’d have to wait a very long time before I could be helped. I’ve never seen/heard of this type of service especially on a military installation. I will not be back and I suggest upper management to retrain their staff on how properly greet customers and how to provide that Golden Standard service. What a disaster!

This place is hit or miss depending on who is working. Some staff are great and others act like they have better things to do than work. Unfortunately because of the location they don't really have any competition and can get away with the hot l/cold service.