Dunkin'

I had one of the WORST customer service experiences at this place. From the moment we ordered, the attitude was unreal. We asked for a matcha and were told their “matcha machine” was broken… which makes absolutely no sense because you don’t even need a machine to make matcha (I’ve literally worked at Dunkin, so I know how it’s made). That already set the tone. Then we asked a simple question about what ice cream flavors they had, and instead of answering normally, the employee got visibly irritated, started yelling the flavors out loud, and acted like we were inconveniencing her for even asking. On top of that, she picked up her phone and started talking to someone while there were customers standing there waiting to be helped. Completely unprofessional and disrespectful. Customer service

If it’s the older gentleman, keep driving, ordered a almond matcha med, FROZEN w/ cold foam instead brought a latte, argued with me about what I asked for we half ass blended it and handed it back and still no foam, just gonna call when another employee is there, unacceptable.

They took thousands of my reward points multiple times and never received my free items and still got charged for the items but thousands of points still taken out of my account. This has happened 3 to 4 times they tell me there's nothing they could do then when I got upset clearly they shut the windows and never came back to address the problem after handing me my items I paid full price for that I was supposed to get for free then they never gave me straws so I beeped horn multiple times and they still ignored me theni pulled off without straws with frozen coffees this is messed up I am owed about 6-8 thousand points back i told them it might be a problem with their scanners or something that they should get ahold of app themselves because of me contacting the app already and nothing c

Ordered a large coffee literally watched her fill it up less than halfway and fill the rest of the cup up with ice. I’m sorry I paid five dollars for ice and a splash of coffee doesn’t seem right. Other Dunkins are way better. This one is horrible and they make you stay in there and wait for three minutes before they even come out of the back to acknowledge that you’re there. This is the worst Dunkin I’ve ever been to.

Bad customer service. Lady saw me walk in and stayed in the back for a good 10 mins. I left right after I’m not waiting that long to order 1 single drink.