Dunkin'

Placed an order online and got to the drive through 10 minutes later and it was not ready. Had to pull around and wait for 1 drink. Not ideal, line was also slow and the general area has 6 roundabouts which is kinda insane. Definitely not the best experience but it is a newer Dunkin' location

When the food is good it carries this location, when the food is bad this location is horrid. I have not gone through this location and gotten my coffee and or food in less than 15 to 20 minutes. When the coffee and food is freshly made, it is undeniably delicious. But when it is not, the coffee is lukewarm and taste bland. Today I ordered a coffee and the cup was empty 1/4 of a way underneath the cup, meaning that I paid for a large but got a medium amount of coffee. I also sat at the window for 7 minutes before they realize they had not asked me to pay and then another two or three minutes while I waited for them to make my drink, and somehow it was still lukewarm and it tasted like all of the flavoring had sunk to the bottom. Either they did not properly mix my drink, or it had actually

The employees are friendly and apologize profusely about the wait time, but 15-30 minutes every single drive through order is wild. Even for small orders. Whoever owns this location really needs to dive into employee efficiency and pick apart your processes and burn the manual and start over. They are not working at all. This is 100% an ownership and management issue.

I frequent this location quite a bit, and the customer service is exceptionally awful. I usually give grace, because I know they are extremely busy but today sent me over the edge. I ordered online and went inside to pick up 20 mins later. My drink was ready however my 10 glazed munchkins were not. After waiting patiently another 10 minutes I decided to ask an employee for help, to which she threw up her hands in an "I don't know" attitude and continued to ignore me. 20 more minutes goes by and another customer in the store who received 3 dozen donuts spoke up for me asking if they could give me the 10 munckins. To which the employee dismissively, sarcastically and rudely said "yeah let me just get RIGHT on that!" At that point I said forget it and walked out. It would have taken 10 secon

I use the mobile driver through pick up regularly and I never have any issues with this location like I have at others. The staff is friendly, engaging, and works very hard to fulfill everybody's order in a timely manner. This is my go to Dunkin' and will contiue to be!!!