Dunkin'

It was busy and loud, but that’s obvious for a coffee place in the morning. I ordered a sausage, egg and cheese and a hibiscus tea (iced). They gave me an iced coffee and no sandwich. I mentioned I didn’t order a coffee and that I was waiting for my tea. Lady mentioned ‘no, you ordered a coffee’. Mind you, I dont even drink coffee. When I asked ‘what about my sandwich?’, because the workers were all standing around talking, they mentioned they never charged me for one. The lady then proceeded to charge me another $10 (9 something) for the sandwich and the tea I originally asked for. On top of all the problems with my order and then charging me again, they were all standing there staring at me while the lady gave me an attitude. And that’s in front of clients. NEVER AGAIN.

I don’t usually leave a review, I like to give places another chance. but this Dunkin’ Donuts again, and again, the service is bad and my order is always wrong

If I could give this a 0/5 I would. The workers were not flexible. While I was waiting in line, a woman with two small children tried to order and cannot order on the screen. She asked politely to order with one of the workers, and they laughed and shared that she had to use the screen. And they couldn’t run her card.. rude… I worked at dunks for many years in Massachusetts and I know there’s a way to help our customers and use card on our machines. Disrespectful. And they were also rude to me as I was ordering. Will not be back here

DISGUSTING! I just ordered a chai latte from there and the drink was dark and tasted like black coffee. Tried calling nobody answered .

Awful place. The people from this morning were snappy, rude, & disrespectful. I hate using the word lazy but I asked to use my card on their system and not order my drink on the screen. They said no. They were chatting and doing anything but helping. Well… I literally can’t use the screen and have a hard time seeing anyways.