Dunkin'

I've been paying $6 for a drink. Every morning, watching them make it, and then I get a kid in the afternoon, who filled the cup all the way up with ice before putting any liquid in it, not the way it's normally made. I talked to the manager today and all I get is mouth. Never be back. Update! Update! I was at the Dunkin about a mile from this store and Danielle come to the window and informed me that the problem was fixed and please come back. So I have and kudos to Danielle and Nevaeh. They do a great job taking care of the customers.

I go to this dunkin because its the closest to me, but I'm rarely ever pleased with it. The service is TERRIBLE. I understand having rushes, I've worked in food service, but the workers never have any haste when their lobby is full. Multiple times I've ordered nearly 15-20 minutes in advanced and arrived to a missing order (and on the occasion, missing pieces OF my order). I ordered one SINGLE donut today, and I still had to wait around AND ask for service after arrival. I order in advance because 99% of the time, I have places to be. Advertising that ordering online is better.. should mean.. that it's better.. When I do end up getting my stuff on time, the food and drinks are pretty good! I just wish there was more.. motivation, I guess? It seems like nobody wants to get anything done :p

This Dunkin never have donuts. It’s 1:30pm you close at 8. Who makes the business decisions for this location? As a business owner I would order an extra dozen that will bring in more business and sales. The customer service here is always slow. I try not to come to this one for donut and service reasons but today I walked in which I usually do the drive thru if I do stop here (let me add I live close by but travel to village instead because of this. Today I was across the road having my tire serviced. So I walked over wanting my Dunkin on the run. As I walked in all you hear is guys cussing. I get it we make mistakes or it’s a part of the language and people probably don’t normally walk in but when a customer does all professionalism that represents the brand should be reinforced and in a

By far the worst Dunkin Donuts drive through experience ever. We waited and waited, staff didn’t even greet us to acknowledge we were there. After waiting what felt like an eternity they finally took our order. After a nearly 30 minute wait through the entire ordeal I had to pull off without my order because the person at the window was having an extensive conversation with the customer’s in front of us. I normally don’t do bad reviews but the incompetence and lack of communication and customer service urged me to let the public know what type of business this is and what to expect if you ever decide to spend you money at this place. Hope it’s helps

Prior to being served, I explicitly informed the appropriate staff that I have a medically diagnosed allergy to cheese. Despite this clear communication, I was nevertheless provided with a meal that contained cheese. This not only put my health at serious risk but also reflects a concerning disregard for food safety protocols and basic duty of care. I find this oversight deeply troubling and very unacceptable, as it demonstrates a failure to take reasonable precautions after being made aware of my dietary restriction.