Dunkin'

I have visited this location at least 5 times and out of 5 only 1 visit was delightful. On 1 visit my husband and I sat in the drive thru 15 minutes, so the employee could visit with friends. 2nd visit we wasn’t acknowledged at all when we was in the store, so we just left . 3rd visit was thru the drive thru and the employee was the most rude, unfriendly and just down right mean, now I get it, it’s extremely hard working with the public, so I brushed it off, thinking maybe she just had to deal with someone rude. My 4th and final visit was this evening 9/17/25, my daughter and I decided to have a little coffee time together, we go thru the drive thru and we are greeted with can I help you, my daughter replied one moment not sure what we want. The employee with the nastiest attitude got very

Got the new Cookie latte. Even though my drink tag says it should have had whip cream, caramel drizzle and cookie butter crumbles it had none of the above. And honestly by the time I drove less than 5 minutes to my work, the latte is almost room temp which tells me it couldn't have been very hot to begin with. I've only taken one small sip out of this cup, so this is what I paid for. Pretty disappointed.

Very rude employees. My drink and food are sometimes correct. I won’t be back because of the experience that I have had here with the employees.

The gentleman working there had his pants around his waist, sunglasses on inside, smelled like marijuana, and was cursing in front of all customers. It was the worst customer service I’ve ever experienced. I hope this isn’t the standard of professionalism Dunkin is allowing now.

This was the worst customer service experience I have ever had. The employees were rude and aggressive when I was just trying to order one coffee and one donut to go, no special orders. Coming from a fellow service industry worker, I wasn’t expecting 5-star service, but customers should be able to have a neutral experience at least. They made us feel unwelcome from the moment we walked in and we left feeling very uncomfortable.