Dunkin'

The staff here is always pleasant and friendly, which I really appreciate. That said, there are a few things that could be improved: • When placing an online order with 3 or more drinks, a carrier should automatically be provided — customers shouldn’t have to ask. • On more than one occasion, the store has run out of sugar. If that happens, customers should be told before the drink is made, since many people expect sugar in their coffee or tea. • When ordering hot tea, it’s often only filled about 3/4 of the way. Customers are paying for a full cup and should receive one. The service is good, but small details like these would make a big difference in the overall experience.

This place has to be the worst Dunkin I have ever visited. We tried it Monday and needless to say it was a bad experience. We had hoped it was an off day so we came back today. Day 1 - coffee was poorly made and didnt taste anything like the other cookie batters we have gotten in other states. The avocado toast we asked to have topped with bacon. We were charged for it and didnt get it. So we had to ask for them to fix it. We got like 3 flecks of bacon and it was barely noticeable. Ordered half a dozen donuts and they didnt bring them to our car so they had to go back in to get them Day 2 (today) - ordered 3 peppermint mocha lattes. Asked for 1 hot and 2 cold with the cold being medium and decaf. They were segmented out so it was clear to know what they were. They proceeded to ask if I w

The said the lobby was closed while employees were sitting down, and told me to pull around to the window then proceeded to wait 5 minutes to come to the window and take my order. When employee opened the window, she didn’t greet me. She just stared at me without saying anything. I finally tell her my offer and she has an attitudes.

Where is AMANDA! That's it that's all that's the review, new manager sucks district manager i think her name is shonda shes no better horrible customer service, this place is going down hill. Amanda made this place so much more welcoming and better this is ridiculous hilton head doesn't run on dunkin at this rate I'll get coffee and doughnuts from a gas station before I come back here. Even the dunkin in beaufort has better customer service and people who actually care. I need to speak to corporate I normally place big orders since the holidays are coming I'll just take my business elsewhere. Amanda if you can see this We miss you Amanda you were truly amazing and made my past experience with dunkin even better thank you so much for your hard work and dedication it truly says alot about

Quick and friendly service at this location. Quality drinks served, recommended.