Dunkin'

I try to avoid this Dunkin but the area is convenient for me to stop by. The morning crew can NEVER get my order correct. Somehow every single time my order is wrong or I’m given a drink that Isn’t even mine(it’s happened before). The staff is nice but this morning I asked for cold foam and I got whipped cream(CF is extra)?! I don’t know if it’s a language barrier but change out the drive thru girl PLS. I’ll be driving out of my way to avoid this Dunkin.

Getting Worst day by day. This Dunkin’ in Haymarket is very disappointing. Haymarket is an expensive area, and we deserve good coffee and professional service, but this location fails on both counts. The prices are high, yet the service is poor and unprofessional. The front desk staff seem unmotivated and forced. They rarely smile and appear disengaged, just going through the motions. No one enforces proper standards, and it feels like the staff are not encouraged to provide quality service. Customers shouldn’t have to deal with employees who clearly do not enjoy their work. Management needs to step in and improve this location. They should focus on better-trained, professional staff, friendly service, and quality coffee. Right now, this Dunkin’ feels careless, poorly run, and not worth

This Dunkin is HORRIBLE! The bacon is always raw. The sausage was hardly cooked. Call there and was left on hold by someone when asked for the manager - called a total of 11 times. Couldn’t reach ANYONE! Customer service is awful. The morning crew is lacking. I’ve been waiting lately until the afternoon bc they comprehend drinks made correctly and food being cooked before putting it on a sandwich.

This is my favorite Dunkin Donuts in the area. They always do a great job. Olivia S is the best cashier/drink maker I have ever seen. Great job!!

Service needs improvement. Took us 15 minutes to pickup dozens of donuts, while there is only one customer front of me.