Dunkin'

I don’t usually leave reviews, but this experience was really disappointing. I rarely go to Dunkin’ since I don’t drink coffee, but I stopped by last night to do something nice for my wife. I went through the drive-thru and immediately noticed the speaker/intercom is very hard to hear — it really needs to be replaced. Communication took several tries. After getting home, my child accidentally spilled the coffee, so I went back through the drive-thru a second time. Because the speaker was still difficult to use, I politely asked if I could pull up to the window to ask a couple of menu questions and reorder. When I got to the window, the employee looked at me strangely and began talking to her coworker. Through the window, I could clearly hear and read her lips calling me “stupid” multipl

Went thru the drive-thru here for the first time, the woman speaking seemed impatient without good customer service skills. I’ve been to several other Dunkin Donuts where they all allow you to use more than one coupon but not this place. The hash browns were so small. Then I went inside to use another coupon and the older woman was almost hostile, again I did not feel welcome or good customer service. The younger staff seemed sweet and smiled so she is clearly not the problem. Very annoying they had the wrong names of the donuts in front of the wrong donuts behind the glass so I ordered a glazed because that’s what the sign said but apparently the one I wanted was called an old fashioned… fix your signs so customers can order what they want, smh.

Spent my visit being hollered at by the older Indian woman running the drive-thru. Clearly needs anger management as she is mentioned in previous reviews. She could not process a refund for mobile order items that the store failed to mark as out of stock. The team’s inability to work their own tech was somehow my fault and resulted in a tantrum. I had to literally beg to be handed the items that I had paid for that were available and for my receipt. Now I am out money and on the phone with Dunkin’ customer service. Save yourself the aggrevation and verbal abuse.

Every time I go there the indian woman said she is the owner has a horrible attitude as well as her daughter who treat people like we should except the way they treat the customers. The donuts are old and very small and dried up like they been there for some time and when I complained to her about her attitude her daughter told me and my husband to go somewhere else they don’t need our business. We wish there was another Dunkin’ Donuts we don’t go there anymore. Go to another Dunkin’ Donut we might appreciate your business this is not the best place to spend your money.

I wanted to treat myself on a monday morning with breakfast but unfortunately i found the experience to be unenjoyable. I had some high hopes as i was recommended go come go this dunkin but was disappointed. The workers were impatient and unwelcoming to me through the drive through. My drinks consisted of mostly of ice with a side of my beverage. To say i was disappointed and upset is an understatement. To make matters worse, when eating my hashbrowns it seems as though someone has taken a bite out if my hashbrown that i paid for. It was frustrating as i paid the price for good service, food and beverage and got none of those. I will not be returning to this location.