Dunkin'

I am writing to share a concern regarding a recent mobile order pickup experience at this Dunkin’ location. I placed a paid mobile order more than 40 minutes in advance while traveling from Atlantic City for an important work event. The order included two dozen donuts and one Box of Joe. The advance order was intended to ensure the items would be ready upon arrival. When I arrived to pick up the order, staff appeared unaware of it and informed me I would need to wait. I explained that the order had been placed well in advance, yet I was still required to wait an additional 30–35 minutes while the order was prepared on-site. During this time, the Box of Joe was made after my arrival, which ultimately caused me to be late for a time-sensitive professional community engagement in Hammonton

Hands down the worst Dunkin I’ve ever been to. 11/9 I went thru drive thru, placed my order and waited 17 mins in line to pay. At this point I was so late and irritated I didn’t even want the coffee. Then again I come today 11/11 figured I’d try inside. BIG mistake. The two people working were bickering back and forth, cursing, mad at the world for whatever reason. I was the only person in the store and it still took 15+ mins for a latte. There was a lady in drive thru upset about the wait (rightfully so cuz who has an extra 30 mins to hang out at Dunkin) and the 2 people inside were trash talking the customer for being upset. Hire more people if that’s what the problem is. And if you can’t than the manager/owner needs to step up. Nobody wants to pay $7 for a coffee with a side of rudeness

I stopped here at 4:50 AM… 10 minutes before they opened on a Saturday morning and the gentleman who helped me truly seemed like one of the nice people I’ve ever met. I give this location 5/5 stars just for this one interaction

Absolutely the worst Dunkin I’ve ever been too, just waited over 30 mins in drive through and ordered a plain toasted bagel and 2 snakin bacons get home to find 2 pieces of bacon in the first bag and the second bag had completely uncooked bacon in it! I even tipped the miserable girl at the window🤬 I called the store and it rang and rang but no answer. Are y’all kidding me?!?

Out of the coffee I wanted. Out of sugar packets, and napkins. Only have 2 variety of doughnuts, trash in tables even though we were the only ones there for a good 15/20 mins with two workers.