Dunkin'

Two things- 1)There’s an overwhelming smell of septic/sewage as you leave your car in the parking lot. 2) Entering the store, if a car pulls in the drive through they will take precedence over you waiting at the counter. The first worker went over to the screen to assist the drive through customer. The second worker came out, said “what’s up” almost under his breath, with what looked like vanilla frosting at the corner of his mouth. That’s how I was greeted. Seemed like I was inconveniencing him. Also, the attitude from the first worker seemed a bit indignant when I asked if they had any holiday donuts. “Just what’s there.” The donuts were fine, but a little courtesy and less sewage smell would go a long way.

I ordered an iced matcha latte with oat milk today and inquired about the purpose of the cold foam machine from two employees. I watched the employee prepare my drink—adding matcha powder, warm water to dissolve it, sugar, the white liquid (cold foam), and oat milk. Despite consistently requesting oat milk due to lactose intolerance, my iced matcha latte has always tasted like whole milk. It is unacceptable for the barista or cashier to assume all customers want cold foam in their drinks without confirming. When I raised this issue, the manager rudely dismissed my concerns, claiming I received all my orders and then telling me to "have a good day." Such dismissive behavior from a manager is unacceptable and reflects poorly on the professionalism of this location. I will not return. While t

Good service, great staff! But can I make one request: Please stop placing the "The wait is over" sticker on the plastic lid of the cold beverage drinks in the drive thru? The adhesive never fully comes off and it is right where the straw is inserted. From a food quality and food safety standpoint this is unacceptable.

Was surprised to see the drive through open at 4:30am. What a mistake. After a bite or 2 of a bagel I couldn’t take the horrible stench. After further inspection I realized the wrapping was covered in insecticide. You have to be kidding me.

Guys... I'm there nearly every day. This is like... the 6th time in a row that you can't get this right. Avocado toast with bacon means with BACON. Not this. I'm not sure if it's an inventory issue or what, but just take it off the menu if you run out! You guys are always awesome with my drinks, but this has happened nearly every time the last 2 or 3 weeks. Maybe just retrain whoever is doing the food? I really do love you guys and wanna support you but this is getting annoying.