Dunkin'

The staff is always helpful and they do a great job of moving the usual long line through the drive through in the mornings when everyone is trying to get to work and get kids to school!

Sprinkles! What's up with Dunkin's obsession with Sprinkles! I routinely order classic donuts with chocolate frosting. For some reason the fine folks at the Greencastle Dunkin push Sprinkes. When I order classic donuts with chocolate frosting, they always ask, "You want Sprinkles right?" As if its assumed. Does everyone love Sprinkles. Is it more the norm and I missed the memo. Even when I decline Sprinkles, the fine folks still give me the classic donuts with Sprinkles at least half the time. Ordering through the Dunkin App has helped a little, but I still get Sprinkles a quarter of the time. I have to hold up the drive thru line, check the bag or box and verify they didn't slip the Sprinkles, and then request the correct donuts. They get so annoyed. Maybe stop forcing the Sprinkles. I li

As I usually do, I placed my order through the app before heading to work. After picking it up and while driving to work, I noticed there was a slit in my iced coffee cup, causing the drink to spill all over me and inside my car. I had to quickly make arrangements to get a change of clothes. I then called Dunkin’ to inform them of the issue, mainly in case there were other defective cups. The employee who answered—who was the manager—responded rudely, simply saying “OK, thank you,” before hanging up. As someone who has worked in customer service for years, I found the lack of sympathy or any offer to replace the drink disappointing. At the very least, a more understanding response would have been appropriate.

Bathroom was disgusting and no one in the restaurant acknowledge us. I get you want to serve the drive thru but you could have someone looking after those of us who actually walk in to your coffee shop.

Came here to this location. Used to love this location. Ordered a medium frozen french vanilla coffee with no whipped cream and a side of snack and bacon. Snacking bacon was old and cold. I asked for a remake. They said that that was all they had. I then asked for a refund. They said they were unable to give me refund. Upon asking for the manager's information I got a number that was not working. A waste of money and potential food poisoning.