Dunkin'

I'll just tell you about the last two times I went through the drive through. The previous time, I ordered two sweet pepper bacon sandwiches, one for me, one for my friend. We get on the highway and realize we both got just plain sausage sandwiches (which I can't stand, but we ate them). I called a few days later to complain but they said they won't fix my order unless I call same day. The very last time I went through the drive thru, the woman at the window handed me my hot coffee in a cup that was partially crushed on one side, and the lid was lined up with the crushed part. I didn't think anything of it until the coffee poured down the side of the cup and almost got all over my clothes. Mind you, I was on my way to a job interview, so I wasn't very happy. I called to complain. The girl

Waited 20 minutes and the staff waited on about 8 customers during that time. It seemed like the three employees would take an order and wouldn't take another order until the first customer's order was complete. I realized I'd be sitting in line for another 20 minutes for donuts and a coffee and left. Five or six other customers left as well. It was like this last year when we visited as well.

This location opens late. There is a 2nd location on premise which is virtually closed all the time. (see my Pic from 930am) we didn't have any direct staff issues as this location is pretty much just kiosk. They did mess up the coffee order but I didn't argue since I didn't feel like waiting 15 minutes.

I regret to say that my recent experience at Dunkin inside Great Wolf Lodge Boston was thoroughly disappointing. The service was abysmal, with staff displaying negative attitudes and providing little to no assistance. The quality of the products was shockingly low, leaving much to be desired. It is evident that both the manager and employees are ill-equipped to run this business, and serious training is needed to improve the overall operation. Save yourself the frustration and skip Dunkin at Great Wolf Lodge Boston altogether.

Extra charge for everything cream, sugar, etc. $30 for a $3 dollar coffee? there is one 6 mins away from the resort go there. When I left to go to the other dunks, the same people were still waiting in line when I got back. It’s quite pathetic.