Dunkin'

I’ve always received poor customer service and rudeness at this store but over the past few weeks, they have had major positive changes. Everyone has been so kind and polite. The store has been clean and tidy! I asked the sweet girl at the window could I speak to her manager to give her a compliment. The manager said he is new to the store. He was just as kind and professional. Keep up the great work!

Final straw in never returning to this location. Upon ordering in the drive through, their machine shut off and instead of offering to run the card somewhere else, he told me I needed to come in. I asked if there was another way because my 3 year old was miserable from a dentist visit and he just walked away. Another employee walked up and told me I could pull around to the front or come in. I pulled up front and no one came out. So I parked, drug a screaming toddler out of the car and into the store, where upon shortly explaining my situation was met with hostility and the cashier wanting to take my order all over again. When I said I didn't need the products and would be leaving, she started loudly complaining to her manager about me and when I turned to defend myself, the manager sent h

I stopped by Dunkin’ Donuts for a treat and decided to try the chocolate glazed donut and it did not disappoint! The donut was soft, with a deliciously rich chocolate glaze that made every bite so satisfying. The staff was incredibly patient and friendly while I took my time deciding on what to get, which made me feel welcome and unhurried. I really appreciated their kindness, and the tasty donut was the cherry on top of a great experience. I’ll definitely be back!

Wish I could leave no stars, I have tried this individual location 4 separate times and each time I get the same drink being the dunkalatte every other Dunkin I go to gets it right nothing special or hard about it, Berkeley has not made it right yet it has no sweetener at all very bitter tasting, I do not have other locations do anything special to it, they always come out good creamy sweet, etc. but theirs is like straight espresso mixed with watery milk and about 5 pieces of ice. I really wish they would reform or replace the staff because that Dunkin is in to good of a place to have such careless employees

Place is dirty. Employees are rude and some employees can't use a hair net correctly