Dunkin'

I went to this dunkin around 7-8pm on Friday and there was one young guy working by himself as his coworker was leaving right when I got there. This guy needs credit for what he was doing. He was absolutely amazing, switching between the counter and the drive through line. He was working as quickly and efficiently as a single person can and he was nothing but polite and respectful the entire time! My espresso drink came out literally perfect despite how busy this one worker was. Seriously, props to this guy. Manager, give him a raise and a promotion if he wants one. I have worked in food service for a long time and a guy like this guy deserves his own franchise.

This Dunkin is not the same as it once was, not sure what happened. At about 12:30p on 10/9/25 I went though the drive thru… waited like 4 minutes for someone to acknowledge me, I was the only car in the drive thru… Perhaps there were customers inside, totally understand but a “I’ll be right with you” would have been nice instead of leaving people wondering if you’re even open. The girl taking my order sounded like she hated her life and was kind of rude, terrible customer service but I order my usual coffee anyways and then im told they don’t have cold foam? So I get the coffee without it, whatever. I didn’t try my coffee until I was already on the highway, it literally tasted like chemicals, it was undrinkable so money down the drain which is upsetting bc I was really looking forward to

Asked for decalf and they repeated the order back to me and I said please make sure it's decalf they acknowledge me. Then I get caffeined coffee. I have a heart issue and can't have caffeine. I find even when I go inside and I ask for my coffee they still make it wrong and have to remake it.

Saturday July 19, 2025 Dunkin donuts is closed for the evening. Then they have the nerve to put up a sign in the window.. ( see picture ). So much for being open 24/7. No other 24 hrs Dunkin around except for Main St..Danbury. Saturday night/Sunday morning at approximately 1a.m. 9/29/24. I went through the drive thru to get coffee. The cashier was more interested in texting on his phone than taking care of a regular customer. He would stop what he was doing, and finish his text. PUT THE DAMN PHONE AWAY..YOU'RE AT WORK! I was just at the drive thru two different employees working, one male one female..the female, again with texting while "trying to wait on a customer ". UNLESS YOU'RE ON A BREAK, NO PHONES. primarily visit this particular Dunkin at night because of 1 employee...He

This location must be very understaffed. Stuck in the drive through for 10 minutes with almost no movement and am forced to wait because I did a mobile order. Go elsewhere if you’re in a hurry.