Dunkin'

I ordered an iced coffee and, like the last two visits, I had to double-check that it was made with sugar-free vanilla because the previous times I was given regular vanilla instead. When I politely asked the employee at the front to confirm, she immediately seemed irritated. It’s so ridiculous. Every time I come here especially in the afternoon, the staff is rude for no reason. Around 2 PM there are only a couple customers, so it’s not like they’re overwhelmed or slammed. It takes nothing to be kind.

Bring a flashlight in the morning. Their screen doesn’t light up and I don’t really eat out that often, so I have no idea what’s on their menu. Edit: came back a few more times this week. Ordered caramel craze warm but they gave me the wrong drink some cold drink with 6 pumps sugar 6 pumps caramel, 6 pumps cinnamon, etc someone definitely has diabetes. I threw it away. Next day I got caramel craze, taste like black coffee Also I’m assuming they don’t do military discounts. Came in uniform, I feel awkward asking for discounts so I guess that’s on me because I didn’t ask for one, but come on…I’m in uniform on post.

Oct 2nd - today. I placed a 50$ order on the app, said should be ready by 5:43pm -got to the location on time and a Red Haired Older lady was working alone, saw me, refused to come to the window for a PICK UP. I honked. Nothing. I called & she ignored the phone until eventually she disconnected it...I honked & she kept sweeping the same spot with her back turned away from me until 617 ish-still wearing the headset....i have a 2 yr old with me & a new born & cant get out of the car - so she closed before 6pm, cant get my order because she wont come to the window, can't ask for a refund cause theres no way of getting a hold of the location, nothing. Dunkins has a make it right guarantee. So make it right cause she knows what she was doing.

There was a worker named Erica, who refused to serve a 6 dozen donuts to a service member today at 0600 on September 20th. She displayed poor work ethics, and a lack of customer service. I’m beyond disappointed in this employee, and will not be coming back.

I waited in the drive through line with only 4 cars in front of me for 14 minutes, then did not receive a receipt, and got a burnt breakfast sandwich. I couldn't even turn around to get a new one because I'd be late to work if I did. It seems like they need more staff at this location.