Dunkin'

I had a pleasant experience at this Dunkin’ Donuts on the evening of 8/20/25. However, the following morning, 8/21/25 around 5:30 a.m., my experience was very different. When I went downstairs to Dunkin’, there was only one older woman working. I patiently waited my turn as she prepared the coffee for the customer ahead of me. I was leaning against the counter, lost in thought due to the difficult circumstances that brought me to the hospital. She looked at me and said, “I’ll be right with you.” I responded that I hadn’t said anything and was simply waiting. She then muttered something along the lines of, “when you’re just standing there watching me work.” I was caught off guard and apologized, explaining that I hadn’t realized I was staring, as I had just been zoning out. I literally lef

Excellent hard-working staff. One older lady appears to be the manager. Absolutely Drags everybody down and is miserable the entire time. Being an every day customer when the old lady isn't there yelling at staff everything runs smoothly and the staff are friendly. It's sad to me the whole crew ends up getting a bad review because of the one individual. On top of all of that this morning, the old lady made my bacon, egg and cheese bagel and the cheese was cold and the bacon was all so cold. DO YOUR JOB CORRECTLY LEAVE IT TO THE STAFF WHO CAN!

If I could rate it a 0 I would. I agree with the last few reviews. I am blown away by the lady that was there this morning around 930am. On 8/2/25. I have been to a million DD's I have had a lot of not so great service. But this lady is a person who does not belong in this business especially in this location. This is a location were people who are either going through something stressful, life changing or even worse. The last we need is an ignorant cashier making us feel horrible for asking her to do the job she is being paid for. Do better Dunkin. I'll be stopping somewhere else before I get here. She needs to retire. I am sorry to anyone else who had to deal with her. I wish you all the best with whatever your going through.

Service was poor. I order 3 orders of 5 dollar meal. The lady only gived me 3 wraps. I tried to explain to the lady that we order 3 meals and she told me I made this confusing that I should order 6 wraps . Why I needed to explain what is on the meal? I figuer if you said meal will include everything, right? Then she over charged us to add what were missing. She was very rude and disrespectful. And was talking to the other employee. When asking the name and positions she became hostile. So call "manager"

The worst service I've ever had at Dunkin'. 15 minutes for a coffee with milk and sugar. They should improve their staff.