Dunkin'

I came in for only 2 donuts this evening. I stood at the register for about 5 minutes while the employee crouched on the ground talking on her phone. When she finally came up she did not greet us but instead said “the register isn’t working you have to go to the other.” At this point I’m a bit put off but whatever. I walk over to the other side but now the worker is back on her phone ignoring me. In my opinion if you are telling me to go to the other register you should be following to the my order. But still, I wait there for another 10 minutes waiting for service when two sets of customers come in. Immediately they have their order taken on the register that was supposed broken. However, no one informed that this register was now magically fixed. But whatever, I get in line behind the ot

I never feel the need to leave reviews but i come to this location often and they are always so rude. They make customers wait 5-10 mins (or even longer sometimes) at a time to take their order (in store and drive thru) just to give them the wrong order. My order is simple and my latte is always missing cold foam I paid extra for or the flavor shots. The espresso has been tasting very burnt recently as well. They will also give you cold and dry hash browns instead of just making new ones. I’m no longer coming this location because I’ve given them too many chances and they just keep getting worse and worse.

⭐ 1-Star Review but if i can give them Negative i would ! I’ve been going to this Dunkin’ for about 8 years, and I can honestly say this year especially the last few months has been the absolute worst it’s ever been. The customer service is horrible. The staff is always on their phones, letting the line build up, and when you finally get to the window your coffee is either burnt, chalky, or straight up sour tasting. If your order is messed up (which is almost every visit now), they don’t want to fix it. Instead, they argue with you especially in the drive thru because they care more about their timer than actually helping customers. It’s ridiculous. The experience has gotten so bad that I literally have to drive all the way down to the Dunkin’ on Wyoming Ave just to get decent service an

Just returned home from the Drive-through. I should have known something was wrong. Al I could smell is something burnt. Opening up the bag i couldn't believe that a company would let something like this leave the window. I couldn't believe my eyes. I wouldn't even let my dog eat something like that. NEVER AGAIN ! Maybe you should stick to coffee !

“Do you know what you want?” That’s how my order was taken. Customer service doesn’t exist at this location. There’s no accountability when they mess up an order, no genuine greeting when you walk through the door, zero eye contact. The place is clean and stocked that’s about all the positive feedback I can provide.