Dunkin'

I am writing to express a complaint and to request a refund for a beverage I purchased this morning at around 8:00 a.m. at a Dunkin’ Donuts location. I ordered a matcha, a drink I usually purchase at Starbucks and have never had any issues with. However, this was my first time ordering matcha at Dunkin’, so I was not familiar with how it is prepared or how the process works. Unfortunately, the drink I received had an excessive amount of ice, to the point where I was only able to take two sips before there was practically no beverage left. I am very disappointed with this experience. Honestly, if I had known that I would be given mostly ice instead of an actual drink, I would not have made the purchase. I have photos of the product, the receipt, and proof to support what happened. For th

I wish this place could just be consisted,one day you'll go and your bagels will be perfect. Not burnt, three pieces of bacon and just perfect amount of creamed cheese. Then you'll go another day and they are burnt,one slice of bacon and creamed cheese spilling out the sides. The bagels are so good here when they are cooked correctly. Please get your entire team on the same page. Thanks

13JUNE2025 My first visit here and service was swift. I had to ask for my iced coffee, that was prepared and waiting. No idea why the preparer didn’t put it in the proper place. Overall good experience.

Food is good but service inside is slow even with 7ppl working. 11am was my most recent inside visit and it took a while for someone to help me at Register. Wait for food wasn’t too long but again I was already in lobby for some time. Bathroom was clean and lobby was clean/stocked up.

Always love stopping here when dropping my daughter off at school. They are quick and efficient, never a mistake with my order.