Dunkin'

Manager Needs to Contact Me ASAP!!!! WORST EMPLOYEE IN STORE —> White guy with Petite Goatee beard. This was hands-down the MOST disrespectful experience I’ve ever had at any Dunkin, and management needs to contact me immediately. I pulled up to the drive-thru and simply asked for a receipt so I could add my points on the app. Instead of helping, the employee went out of his way to be rude and dismissive. He kept repeating that the “only way” to get points is to scan before ordering — which is NOT true, because customers can add points manually with a receipt. When I asked him to call his manager, he actually slammed the drive-thru window in my face and told me he wasn’t doing anything for me. Then he told me to “get out of here” and used abusive language. This wasn’t a misunderstanding

After being on line waiting to order for 15 minutes, we stood at the counter another 10 minutes waiting to be taken care of. While waiting, another customer who had already ordered, came up and was asking when his medium coffee would be ready, as he ad been waiting for just a coffee for 25 minutes. The woman behind the counter looked at him and then rudely turned her back to him and walked away. We decided we would not be put in this same situation of waiting this long, but mostly wouldn't want to give our business to a place this rude. We left and found a Starbucks not so far away and was greeted and taken care of with very good customer service.

it’s a hit or miss coming here, very inconsistent SERVICE, the morning crew are cordial and polite, the evening crew are extremely rude and have no manners… there are no “thank you” in their personality to speak of, and they are quick with an attitude when u can’t understand what they are saying.. maybe they should not be handling the customer experience at all (si no te gusta tu trabajo, busca otro Pepe)

The $6 bacon egg n cheese. N medium coffee. Is super deal. . Super fresh. Im actually impressed. Very comfortable even in Newark New Jersey. Elizabeth Ave. Very pleasant people working there .. n im an old Whyte guy

Terrible experience. Ice cold, uncooked food. And to boot no one answers the phone so I cant get it fixed . How do serve your customers if they can't contact you.... wrong/bad food and non-existent service to fix the problem. Sure fire way to lose customers, nice work.