Dunkin'

Went in there with a group of highschoolers and the woman behind the counter actually told a near 70-year-old woman as she handed the bathroom key to her to please flush and wash your hands and proceeded to explain to the store that they HAVE to tell people that!!! What?!?? I was mortified for that woman! What kind of rule is that especially saying it out loud in front of a pretty filled store for such a small location

Not sure what happened to this Dunkin Donut location. There use to be four very nice woman who worked at this location. Since new management all the previous hard working, pleasant, and quick to get you your orders employees have quit. Service has not been the same since. The quality of the coffee has declined as well. One of my coffee orders had coffee grinds at the bottom of the cup. Another few times my hot coffee was cold. I am disappointed. I use to look forward to my morning coffee and morning smiling crew.

I understand that young kids need jobs but if you’re going to have 2 young kids alone working in the store… show them the proper way to treat customers and also make a basic drink or have a supervisor there to oversee your store. I ordered a medium iced matcha latte. He puts the powder straight into the almond milk and ice puts a spoon in for 3-4 seconds but not on bottom to mix the powder and then hands it to me. I immediately said are you going to mix that it was straight almond milk so he goes oh ok and mixes it again at top of cup and not the actual powder on the bottom so again all the powder on bottom and hands it to me with the drink poured all over the side and then was annoyed I wanTed napkins. I couldn’t speak to a manager because again 2 school age kids working alone. Every Dun

I was hopeful that after the Islip terrace location incident that this east Islip one would be better. I feel like I’m in an episode of punkd I placed a mobile order for a bacon and cheese sandwich on a toasted bagel and a coffee. I arrived and the order was being packaged. I was hopeful. I thanked the younger woman working and she didn’t even glance at me. No big deal. My order was ready and perfect! I parked to eat and opened the sandwich. I thought it was Odd it felt Cold from the outside. When I opened it I had an untoasted bagel with two cold pieces of cheese. I drove back to the location and showed the woman. Instead of saying sorry she argued that I didn’t order right and to show her my order. I was stunned. I asked if she could just remake it and Again she states

I hate to write this because I come here all the time but the service here is horrible they take 20 mins to make my order when no one is in the store he called me to short to see me and laughed it off like bro that wasn’t funny and I could barely understand him and he is addicted to his phone go to the one by cvs