Dunkin'

I hate doing this because I used to work in food service and I know how stressful things can get and mistakes happen but genuinely this Dunkin location is not it. I frequent this location with my boyfriend often, and every time without fail, something from my order or his is incorrect or done poorly. For example I literally was there today I asked for an everything bagel toasted with vegetable cream cheese, I was given plain cream cheese, I ordered loaded hash browns I got very obviously old hash browns that were crunchy and sauce from the bottom of an empty bottle, which I saw the employee struggling to splatter on my hash browns. Mind you the loaded hash browns have the chipotle sauce, pretty sure cheese and bacon, which again all that was on my loaded hash browns was the chipotle mayo.

I hate to be this person but I got two wake-up wraps and they were completely black from the oven not being cleaned. I’m no baby a few black dots doesn’t hurt, but it’s clear this restaurant is dirty. How can items be so covered in oven particles when the ovens are suppose to be cleaned daily?

refreshers are water down and they lie about having them pre made when no other dunkin’s pre makes refreshers horrible service they did nothing to try and fix there mistake never going back again!

Staff here has no idea what they’re doing. I ordered a $6 meal deal and 2 wraps. They put in 2 sandwiches and when I got to the window I asked why it was $17. At no point did I say the word croissant. They tried to make me take the 2 sandwiches that I didn’t want or order. And when I said no I want what I ordered they basically ignored me and just tried to force me to take them. I ended up having to go inside and get my refund. And all of my food.

Usually pretty good food and beverages. However, the service is sub-par. Often it feels like the staff is overwhelmed. Restaurant is fairly well maintained, but could be better.