Dunkin'

Updated review below : AmaZing coffee and fresh donuts I missed having a dunks and this one doesn't disappoint they are loving in nature customer and the kindness shows ! Don't hesitate to give them a go ! Updated after more visits . The a.m. crew is fantastic the afternoon crew however is not the same and customer service is not the same nor does it seem present . We got whole ice pieces in our drink literal whole ice pieces the girl took the ice I put on a napkin to show her and threw it out and got mad at me like it was my fault so I took pictures and then threw it out she did end up refunding me for it but I wanted the coffee drink I ordered, I just wanted to be able to drink it . It started pouring outside and I had to go back in there just to let them know it wasn't drinkable and I n

JASON is AMAZING. He’s really helped Decatur Dunkin since showing up. I love hearing his happy voice in the morning and always checking if I need that extra shot to “get me bouncing off the walls” 🤣 My order is always correct and he is FAST. I’m in the drive thru less than a minute some days and that’s with ordering food and my drink. Go Jason! & the whole crew, of course.

dunkin' donuts needs to take drinks off their menu and stick to donuts.. The menu says we have energy drinks ,so I asked what energy drink? we only have one option ,Great I'll take it. it was absolutely horrible and even brought it home and put simple syrup in it and still cannot drink it.

This location is always out of popular flavors and never has bananas for strawberry banana smoothies. Ugh! So frustrating when we come all the way across town!

Michelle at the Decatur AL location deserves a raise. She was so positive and happy to help. Absolutely wonderful customer service. Her attitude is complete opposite of all other employees at this location so it was unbelievably refreshing to be helped by her. Good employees are hard to find. I hope Dunkin can recognize that she is a good one, and appreciate her so that she can stay. Thank you Michelle 🩷