Dunkin'

If I could rate zero stars I would . young Hispanic woman has a nasty attitude and instead of serving customers she in the back talking on her phone . Then comes to the front complaint how she’s the only worker listen that isn’t my issue I come here to get food or drinks anything else has she needs to take up with her manger there should be no reason why 3-7 people leave because she’s taken way to long in the back on her phone !! WE COME HERE FOR FOOD NOT TO HEAR U COMPLAIN ABOUT YOUR JOB maybe you guys should be more considerate and have more than ONE PERSON .

The girl who took order was very rude. I asked for a coffee and had refill cup from Starbucks - 😂😂 She was upset because I had Starbucks refill cup with me and asking for coffee from Dunkin - no Logic - they need to train her how to be nice to customers and teach her some manners - Previously all staff have been very polite !!!

I ordered a coffee & a sandwich through the App, it took two minutes to served my order apparently everything was precooked & warm up! I left the building and walked to my car. When I found out the coffee was cold. I asked for a refund since it’s a hospital it’s a project to go back and forward. My response was, either go back, to get a fresh cup of coffee or go online and request a refund. Since my purchase was not at the store. Unfortunately, I couldn’t get a refund through this app.

The Manager customer service and Attitude Atrocious very very very Unprofessional I'm quite sure why she is working Hospital environment because she acts more like she should be a patient at the Institute of Living need more management with good customer service skills

Pleasant workers but half the time I order a simple plain coffee with caramel swirl and milk they get it wrong. One day I walked out, tried the coffee and realized there was no flavoring so I went back and told the girl who took my order and she said, “oh well we didn’t put the caramel swirl in because we don’t have any.” She couldn’t tell me that when I was ordering it? I’m paying for them to make the coffee I ask for, so it’s disappointing when they can’t follow simple instructions.