Dunkin'

I cannot give the customer service at this DD a lower rating. I waited in line 15 minutes to order a coffee and a hash brown. I received my drink at the window and waited for the food, at which time, without even looking at me said “have a nice day maam” and when I told her I ordered hash browns she told me it wasn’t on the order, which would have been no fault of my own, Which would’ve been no fault of my own, and should have been a simple fix. She refused to correct the issue because “she has a whole line,” as if I wasn’t aware because I’m the one who just waited 15 minutes in it.

Every time I order a donut, it's never the right one. I ordered food. And got somebody else's told her, wasn't mine?They never brought mine out.I had to go back through the drive through and tell mine never got my food. I finally reached the point.It's not worth the aggravation to go there

My first time there I ordered the peppermint mocha latte signature coffee. I got the peppermint mocha coffee without the cream etc.. The employees should get people’s names so that person could know there coffee is ready..

The young girls that work here are rude and have zero customer service skills. What horrible people to wake up to and try to get a coffee from. I’ve given this place multiple shots. The first time I ever came here they charged me for a cup of ice simply because I wanted ice added to a drink that was served hot. I don’t know who the management is here but they really need to hire people that want to serve people, especially in such a desolate town I’m sure there are hundreds of nice people looking for a job. Just rude and don’t smile. Mess up your order and then act like you made it yourself. The worst.

You should not put a room full of teenagers in charge of running a coffee Shop. I told the guy that took my order twice.I wanted my drink hot, I get to the front and get handed an iced, I tell them that's not my drink.And then they bring me out the wrong latte and I have to go back in. This is not the first time,This is not the fifth time, I ordered a hot pumpkin spice latte for my wife.I get a hot latte. I shouldn't have to wait 30 extra minutes because of incompetence.