Dunkin'

The manager was nice to try to fix my order but the workers were not so nice at all. I called the store before I came and I was told that my order would be made since they were closed on Sunday because of the snow. I put an order in on Sunday money was taken through the mobile app. So I originally called Dunkin’s customer service they told me to wait two business days to hear back from the store. Waited two days went by I called customer service again on the second day I was told again that they’re waiting to hear back from the store because the order was to big of a price to refund and the store would have to. They suggested I call the store. So that’s what I did on the third day I called the store and was told they could make the order. Get there the manager wasn’t there yet. So they to

Came to the lobby at 8:43 pm to purchase a gift card two employees watches me knock on the door multiple times after reading the lobby closes at 9 pm et. I then called the store in which the person who answered said the manager closed the store.

Ordered a simple bacon egg and cheese on a sesame bagel as part of the $6 meal deal through the drive through order #6460 at 12:01 today 6/8/2025. Get the bag and it reads correctly. Open up the bag when I get to my destination and it's a bacon egg and cheese on a CINNAMON RAISIN bagel. A) That's just gross B) I was in line forever only to get what I did not order.

Ordered a dozen donuts and a French vanilla coffee. Donuts were good but the coffee tastes bland and it definitely wasn't French vanilla coffee. The coffee didn't have enough sugar in it. I had to Add my own sugar in it to make it taste better. And it wasn't served in the large plastic dounkin donuts cup that they usually put it in. They need to bring back the way it was originally made and the cup they put it in. This coffee was a waste of money.

So I ordered a large iced tea. They're already expensive to begin with. At almost $4 I asked for no ice because nobody cleans those machines and I've seen the black mold rowing on them. It's quite disgusting so I don't get ice in no establishment I have ever gone to and it showed up as a $0.50 charge to have no ice absolutely ridiculous and I asked the lady. Are you really charging me $0.50 for no ice and she snodily said yes all because they want to make a couple of pennies more on some brewed iced tea that costs $0.25 to make