Dunkin'

The wait time thru the drive thru during non-peak hours is even crazy. You can order the same coffee every time and it’ll always taste different. More than half of the times I’ve gone there have been missing items. Also, the donuts aren’t made in-house. They’re likely a day old from the Roanoke location. The staff is usually pretty nice though and the store typically clean.

Went out to get breakfast here for our anniversary weekend. left in a horrible mood and couldn’t have gotten out of there fast enough. ordered on the kiosk and waited for over half an hour. the woman making the sandwiches was nice, and helpful and apologized for our wait. but the one doing the coffee drinks and donuts was short with us and unhelpful. after waiting for half an hour was asked for an update and she said she would get the donut part of our order ready. she then proceeded to just continue making coffee drinks and not get us our donuts. i don’t even understand the point of the kiosk because she didn’t have any record of what donuts we ordered and we had to recite it to her…which was difficult because the display was half empty because they hadn’t put their donuts out and most of

I ordered via DoorDash for my clinic, which was over $150. All I received was a container of coffee and a container of hot chocolate. They didn’t deliver the donuts or the donut holes I ordered. They also didn’t send any cups, flavorings for the coffee, cream, sugar, etc. Therefore no one was even able to enjoy the coffee or the hot chocolate. I’m so upset and will never do business with this store again. How do you not send $100+ of my order?? I tried to call multiple times and they just kept hanging up.

Used to be good. These past few months, it seems to have gone downhill. They're frequently out of menu items and often make the drinks wrong on mix up the order. The last straw was this morning when I waited over 20 minutes in the drive-through - I pulled up to order only to be asked to wait a bit more. OK, fine. Finally ready to place my order, I was told, "We cannot serve food at this time." WHY wasn't I told that as soon as I pulled up to order? WHY are they letting customers sit in line so long without putting up a sign or letting them know? Save time and annoyance and go to the Blacksburg location if you can!

Order drinks at the kiosk. Takes a while to get them because they are under staffed. Just to get my drink and I tell them 2 of the 4 are wrong. Manager tells me I am wrong they are correct. I leave my drink since it is nothing but milk. Even after I say again it is made wrong. She then tells me there is no need to be rude and walks away. All I did was tell you in a nice voice the coffee is wrong. So I paid for a coffee I did not walk away with.