Dunkin'

Carousel Mall, 9520 Carousel Ctr. Dr Unit 9520, Syracuse, NY · Coffee shop

Rating
3.7/5
★★★★☆ 3.7
Reviews
20
Rank in Carousel Mall, 9520 Carousel Ctr. Dr Unit 9520, Syracuse
#1
of 1 restaurants
City Percentile
0%
rating percentile

Dunkin' is a restaurant located in Carousel Mall, 9520 Carousel Ctr. Dr Unit 9520, Syracuse, NY. It is one of 1 restaurants listed in Carousel Mall, 9520 Carousel Ctr. Dr Unit 9520, Syracuse. Its 3.7-star rating matches the Carousel Mall, 9520 Carousel Ctr. Dr Unit 9520, Syracuse city average of 3.7 stars. Based on combined rating and review volume, it currently ranks first among restaurants in Carousel Mall, 9520 Carousel Ctr. Dr Unit 9520, Syracuse. There are 10 photos associated with this location.

About Dunkin'

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and... More

Hours

Friday7 AM–9 PM

Customer Reviews

★☆☆☆☆ 1.0 Ahmad Zatar · May 2025

I came in with my family just eight minutes before closing, and unfortunately had a very unpleasant experience. While we were trying to make our selections, one of the staff members was openly cursing and making sure we could hear him complain to his coworkers about us arriving last-minute. The manager, a short woman with glasses, stood by watching us and clearly heard everything—but did nothing to address the disrespectful behavior. As soon as we turned our backs, she rushed to close the gate, making it clear they didn’t want us there. If the store closes at 6:30, customers should be treated respectfully until 6:30—not made to feel unwelcome at 6:22. To make things worse, the racks were still filled with donuts, and our kids were excited to get some. Instead, the staff chose to throw th

★★★★★ 5.0 Skylar Lindsey · Nov 2025

Been going to this particular Dunkin since I started working at Destiny. These guys are pretty good. 15 out of 10 would gladly go there again.

★★★★★ 5.0 Naomi Weber · Jun 2025

The line was quite long when I entered. I was apprehensive with the wait time, but they served everyone quickly, and I ordered within 5 minutes of entering the line. I then got my drink 3 minutes later. The service was quick, and the staff was kind. The area was quite clean and I would go there again easily for coffee.

★★★★★ 5.0 Kelly Neal · Oct 2025

Duncan coffee to me is the only coffee that I'll buy. I have it freshly ground every morning. It's my only coffee shop. Good food, coffee and service.

★★★★★ 5.0 SHAHID HAMAD · Dec 2019

I was standing in line Cashier "Victoria T." was doing outstanding job and the crew was making a big order for one customer, while delivering that big order they even read it out for customer, crew was working harmoniously, everybody knew what they are required to do, meanwhile cashier had two challenging customers, cashier handled them patiently and professionally, the drink station crew started asking for drink orders from the people in line and started their drinks while cashier was handling the challenging customer, which made the cash out process for the people waiting in line super fast, outstanding teamwork , I was impressed with the cashiers level of patience. The whole team deserve to be appreciated🌟🌟🌟🌟🌟, and the cashier should be recognized 💰💰✨ for delivering amazing customer se

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom

Services

Coffee shopBagel shopBakeryBreakfast restaurantDonut shopFast food restaurantTakeout Restaurant

This listing is informational. Contact the business directly to verify credentials, services, and availability.