Dunkin'

If I could I would do zero we paid for ten munchkins only got 8. How hard is it to count to 10? And i realize its 2 but I paid for 10. Its not my problem you have a miserable job or you hate it, its no excuse to have zero customer service. All the locations that were owned by the previous owner have all gone down hill so quick this is one of them.

I ordered a coffee and a donut. A simple order! I watched the guy making my coffee, “shake” my coffee with his hand. He wasn’t wearing any gloves and you could see the coffee that came from the cover on his hand. I ordered a Boston cream donut. When I open the bag, there is an actual feather on my donut. Right there in the frosting! They always take forever, and there always rude! There are several other Dunkin’s in the area, I recommend going to one of those for better service!!

Went for a coffee and snacks at 8:35 pm and was told the ovens were already turned off because they close at 9. Not sure if that’s standard procedure, but it felt a little early to stop serving hot food 25 minutes before closing. Just a bit disappointing when you’re looking forward to a warm snack.

I ordered a mocha iced latte on app and when I arrived at drive thru window the man handed me a coffee. I told him it didn't look right and I ordered mocha. He said it is mocha and I told him it's not right since I order same thing all the time. He closed window on me and walked away. I went inside to see if someone would help me and the lady kept telling me she out the mocha in and I told her I order the same thing and it's not right. She didn't offer to help so I left. I brought coffee to gf and there was no mocha in her coffee.

I had put in a schedule ahead order which mind you the app said it went through. I got there and told them the name it was under and they told me to pull up. I got up there and they were asking for like 3 dollars when I had already paid with my card on the app. They had the manager come over and she had the rudest attitude towards me telling me they couldn’t do anything about it and stood there and continued to talk about me behind the window which was closed. That Dunkin just lost a customer. Will be going to a different one from now on.