Dunkin'

A couple of months ago, I would not have given this place that high of a rating. You never knew what you were going to get. I usually just order food, not really drinks, and I would often get a burnt bagel, sometimes 2 small slices of bacon, some days it would be barely toasted, etc..Lately, I have been coming back and since the manager Thomas has been managing, I feel that this place is doing much much better. I had a situation with an employee who I felt was incredibly rude (she is no longer there), and when Thomas heard about it, he called me and did everything he could to make it right. He was so kind and I really appreciated him. I think he is doing a great job and I enjoy coming back now. My only small little minor complaint that isn't even a big deal is that I always order a bagel w

The new management is absolutely awful! It took a while for the past team to run smoothly but once they got it figured out it was fine. Whatever happened to make them change management again is VERY UNFORTUNATE. I made a mobile order about 10 minutes before I got to the store then sat in line for 20 minutes to get to the window. They couldn’t find my order. 3 different people came to the window to ask me about my order (ridiculous.) Then I’m assuming the manager came up and said “yes, ma’am?” I asked for a refund and she said I’d have to go park, get out of my car, and go inside to get a refund. WHAT?! I had to be at work so I just drove away and will handle my refund with Dunkin’ corporate. Hopefully this location will just close permanently because I have lost all hope in it being anyth

Everyone wanted new management but holy hell! Whatever is going on in there now is terrible,, it just took over 10 minutes to get a matcha, a small hot chocolate, and one donut. They gave us the wrong donut and it took 4 people to figure out this incredibly simple order. We were the only ones in line 🤦‍♀️ like come on.

Continue to forget order almost every time I visit. I don’t mean they get order wrong. They just forget that they need to give me food at all. Leaving me to wait for along time. Has happened 5 visits now. Considering I have only been to this Dunkin about 10 times? That’s a pattern?

Very very busy at 7:30 am. It took a minute but I was still out pretty quickly. Staff was very helpful when my coffee came up missing. Yet, I was stil outl quickly; still early for work at 8 am.