Dunkin'

Very busy college campus Dunkin inside the student union! You may have a rather decent wait time if going at peak times and after many classes release, but the service is great and all the staff are lovely. Everyone knows and loves Chad but the student staff are great as well. I’ve never had a poor experience going here (and I’m there rather often 😂)

they have bad moments, but i mean, over the course of 4 years, they were pretty reliable! nice customer service if chad is working ☺️ can anyone tell me what’s in the parenthesis

Do not go to this Dunkin. They will take your order and only give you half of what you ordered. This has happened to me two times out of the four times I have been here. The workers fool around in the back and completely ignore you when you try to get their attention. There is always an issue with trying to get the food. The coffee is subpar. The plastic cups smell toxic. They ruin my mornings. Go to Starbucks instead.

Asked for less ice. Instead, over half my drink was ice. In volume. I ordered a large and maybe a third of that was the actual drink.

The customer service at this location is absolutely appalling. We place an order almost daily, while at work. Today we were told the systems were down so they couldn't make any food for us. Understanding system issues, we inquired how to recieve a refund on our order, since we paid on the app. The employee lost her mind. She started clapping and saying "I. Am. Not. The. One" while yelling aggressively for us to get out. This display was absolutely uncalled for and completely unacceptable. This experience was beyond mind-blowing. If we aren't getting our product, we simply want a refund. Order number 163 on 3/24/24