Dunkin' & Baskin Robbins

The customer service and attention to detail is abhorrent at this location. I ordered a cookie butter cold brew and instead got the latte version. It’s very clear which version I ordered and is visible on the label on the cup, but because the workers seem to be too busy talking to each other and having an attitude they seemed to miss that. Any other time it wouldn’t have been an issue since I drink lattes too but this one was made with cows milk which I cannot drink in large quantities and is hence why I opted for the cold brew instead. If it’s not this then the workers are making your order extremely slow with no sense of urgency. I worked in the food industry for years so I get it, but please train your employees to focus more on the job and on customers than on each other. P.S: if some

I have to agree with other commenters about the talking amongst one another and making whatever they desire to make and not actually making what you’re paying for. I haven’t been back to this location because they handed me some kind of drink it wasn’t what I ordered I went back inside for a refund and was told no refund lol and they don’t know why . The ladies have nasty attitudes like they know u personally or something . Almost make me scared to think of the process and handling of edible and drinkable items . I started buying my own coffee and things to make at home and honestly couldn’t have been more pleased ! So if you’re reading this and you’ve had a problem recently, this is your sign to go and grab all the ingredients to make your own At Home cold brews, iced coffees, hot coffees

I bought a papuccino blast and a shake... I had never seen the shake get ice... very bad attention... I was asking for my order and I did not pay attention to being on his phone.

Combined Dunkin Donuts Coffee & Baskin Robbins Ice Cream. Fast & friendly service. Plenty of comfortable seating. Mobile order available.

This is the Second time in one week I've been disappointed and felt cheated by Dunkin Donuts both stores downtown! Don't worry I will leave a review for East Wisconsin as well! I asked for a Oat milk Carmel Latte ( on the menu) skinny, was told I would be given vanilla instead? When drink came it was mostly Oat milk with a hint of coffee and a hint vanilla and cool mind you I ordered it hot! Wait for it... The cup was less than 3/4 full🤔😔 after east Wisconsin location and now 7th and Wisconsin I bought my own cafe set why waist money on Dunkin they lazy and rude!