Dunkin'

Please see the photo. My Google pixel can take temperatures and as you can see, the beverage was not hot and this drink was no more than 5-10 minutes old. My coworker encountered a not so pleasant worker at this Dunkin and we wonder if this was not an accident. This beverage was supposed to be a hot cocoa and I am that told it tastes like cold coffee instead. To any readers, go to Starbucks down the road.

If I could give them a zero rating I would. So I decided to give them one more chance and that was a mistake. The employees are not always pleasant, prices seem to fluctuate and my last experience was the cashier informing me when I questioned her about my change that I received. I was informed that I have her 14cents instead of the 18cents that was due. So politely informed her that the nickel I gave her was dirty and almost the dame color of the pennies. I literally saw her open the drawer pick it up drop it back down and show me 4 pennies and was informed thats what I gave her. I'm not stupid I know how to count and the lady literally picked it up and looked at it dropped it back down to pick up 4 pennies to show me. I will not be back again, poorly run business.

To franchisee/owner To be clear, this is an opportunity of growth not a complaint. It’s a reflection of a moment where your business could’ve done better. I am not a victim, this is very much a first world problem, and I am fortunate to have all the problems I have earned. I ordered a large Matcha latte with no ice. I was given a cup about 3/4 full. The young lady at the window was very nice and apologetic and stated that it was company policy to only fill it that much when ordered with no ice. I was sold a roughly 32 ounce drink, and since this particular location has a policy of under filling your drink due to ordering with no ice I am only allowed to consume about 20 ounces First picture is of the drink given to me as I’m driving out of the drive-thru. Second picture is after the fo

2/8 HORRIBLE SERVICE Waited in a line on about five other people and not one of us were helped for over 20 minutes, some had claimed to already had been standing there for about ten minutes before we even arrived. three employees in there with a line wrapped around the building outside as well had no urgency whatsoever in helping people, did not greet anyone as they came in or even say we will be helped in a moment no recognition of the lobby of people whatsoever after walking past multiple times. Got pizza delivered and taken back by employees but still no acknowledgment to customers whatsoever. Witnessed four different people leave while we waited.

This is by far the WORST Dunkin Donuts I’ve EVER been to!!! No matter what time of day you go, you’ll wait FOREVER in drive through for your order. I’ve been in line for 13 minutes now & the line has only pulled forward ONCE! The same 5 people that were inside standing at the counter waiting to order are still standing there too. If I hadn’t placed a mobile order, I would’ve left already & gone somewhere else. They need new management or something because this is absolutely ridiculous!!!