Dunkin'

I visited Dunkin’ this morning and ordered the $6 value meal, which was supposed to include a breakfast sandwich with egg and cheese, hash browns, and a coffee. However, instead of the hash browns, I received bacon strips. I went to the counter and politely asked if the bacon could be replaced with the hash browns that were part of my order. The first lady I spoke with was understanding and asked another staff member to give me the hash browns. While I was waiting, another employee came over and asked what I was waiting for. When I explained, she told me she wasn’t there to give away “a bunch of free food.” I found that comment extremely rude. I had paid online, and the mistake was on Dunkin’s end, not mine. I wasn’t asking for anything extra—just the items I had actually ordered. I hav

The food was good, and the restrooms were pretty clean. However, the server didn’t ask what size drink I wanted—she just gave me a small, but I wanted a medium. I really didn’t like that I was only allowed to stay for 20 minutes. I’ve never seen that before. I asked the employees if I could stay for 30 minutes, and they said no—my car would be towed. Why? I’m buying food and don’t want to eat in my car. I also can’t eat that fast. It’s very disappointing. I hope they remove that sign.

I’m very disappointed with this Dunkin’ Donuts location. I placed a simple order — a black decaf hot coffee with extra butter pecan and a serving of Snackin’ Bacon. What I received was a plain hot coffee with no flavoring and regular bacon with no maple sugar. This isn’t the first time my order has been wrong, and it’s frustrating to pay for items I don’t receive. The staff here constantly mess up orders, and it feels like there’s no care or attention to detail. This location really needs to improve its consistency and customer service.

This morning around 9:30 AM, I witnessed yet another disappointing incident at Dunkin—one that cost them three more customers, myself included. A woman who had placed an online order had to return to the pick-up counter few minutes later as Dunkin screwed up the order. She was reasonable and asked to provide the hash brown instead of the bacon which Dunkin botched up earlier. To her surprise and few fellow customer, she was completely mishandled. Instead of offering an apology or attempting to resolve the issue, the older lady (staff with headset) responded with dismissive remarks like, “We don’t give out free food.” The tone was rude, the attitude unprofessional, and the behavior unacceptable. Despite showing her receipt and confirming the order details, the customer was met with hos

I just want to express my disappointment with the customer service I received today at the dunk . I was the only person in line inside for over ten minutes, and the attendant clearly saw me waiting but did not assist me. When I finally asked her for help, she told me she couldn’t serve me at that moment, without any explanation. This is unacceptable, especially considering I was already running late for work. I usually use the drive-thru, but since it’s always slow, I decided to go inside thinking it would be quicker. Unfortunately, the service inside was even worse. The attendant was an older woman, with darker skin. I don’t know her name, but I believe management should be aware of this situation. Customers deserve to be acknowledged and treated with respect, especially when we are maki