Dunkin'

Janele is an outstanding team member at Dunkin’ Donuts. Every time I visit, she greets customers with a warm smile and a positive attitude that immediately makes the experience better. She is fast, efficient, and clearly knows her job well, even during busy rushes. Janele takes the time to make sure orders are accurate and goes above and beyond to provide great customer service. Her friendliness and professionalism truly stand out, and she is a big reason I enjoy coming back to this Dunkin. Highly recommend recognizing her hard work and dedication.

I ordered there earlier. I was given the flavor swirl instead instead of the shot I ordered. No big deal. Simple mistake. I can’t have dairy so I let them know sorry this was supposed to be the shot and they remade it. The order was a regular hot coffee with oat milk and the new coffee they gave me was nearly white (nondairy milk doesn’t make the coffee that light) and with a bunch of foam on top. When I went back in they told me this was what I ordered and it’s supposed to look like that. It clearly wasn’t dairy free and I literally had to go in , order and pay for a new one to get the right coffee. They literally lied about the last coffee being correct, and the new coffee I had to pay for looked completely different than the one they said was correct. The new one had no foam (because a

Super rude employees! Unable to answer questions or provide any insight. Maybe free coffee could improve their mood and or work ethic!

On the way home from working overnight, my wife ordered 25 Honey Glazed Munchkins & 25 Blueberry Munchkins from the DD in Arnold, to surprise our 3 young children this morning. Way to go, Mom! Got home to find 2 boxes (25 ct, each) filled with assorted Chocolate, Powdered, and Jelly-filled Munchkins, with a few Honey Glazed Munchkins. Not one Blueberry Munchkin. Seeing as how none of us actually like any of the Munchkins we recieved, other than the few Honey Glazed, the $10 spent on the order feels as good as wasted, if not stolen. Neither one of us ever thought we'd ever have to check our order before leaving a Dunkin Donuts. Lesson learned. ALWAYS CHECK YOUR ORDER BEFORE LEAVING THE DUNKIN DONUTS IN ARNOLD.

The morning crew Monday-Saturday is amazing always quick and kind- the afternoon crew and Sunday crew is awful! They are beyond slow and never seem to get the orders right. When they screw up they never apologize or anything they just rush you away- very upsetting with the afternoon crew. However as I mentioned the morning crew is fantastic!!!!