Dunkin'

Very disappointing experience at this Dunkin’ location. We were four friends and placed a simple order: 3 raspberry croissants, 1 matcha, 2 hash browns, and 3 avocado toasts. Instead, they entered a completely wrong order and added extra items we never asked for. We were charged for 3 matcha lattes (almost $20) even though we only ordered one. When we pointed it out immediately, they refused to refund and insisted we “take other items” instead. They gave us extra hash browns worth about $3, while we paid around $13 extra for items we never ordered. The customer service was extremely rude and unprofessional. One employee said “drive to the parking lot, we’ll come give it,” but another said we “drove away too fast” from the drive-thru. They kept blaming us instead of fixing their mistake.

We have lived here for the past four years and have slowly watched this Dunkin location go from high-quality to extremely poor quality. The service used to be top-tier with how quick and efficient the drinks and food went out the drive-through. Now its the complete opposite. It takes 30+ minutes to get through the drive-through even with one to two cars. The workers seem understaffed and have poor attitudes. The last few times I went through the drive-through I will catch a bad attitude trying to order and they make me feel bad for ordering more than just a coffee. In the past month, I’ve pulled out of the drive-through three times because I can’t wait 30+ minutes to grab a quick coffee. I can’t imagine how much business Starbucks is getting these days with the state of how Dunkin is run.

Dunkin’ has always been a family favorite, I’ve loved their coffee and donuts since the early 90s. Their coffee is one of my all time favorites, I’ve purchased their coffee for home brewing many times, it’s always a crowd pleaser. The breakfast items they offer are good but I’ve never understood why they sell all their items separately, they don’t offer combos. The donuts are very good, I love their original glazed donuts the best. The reason I’m rating it 3 stars is because this specific location seems to always be out of something. I’ve gone on 3 different occasions and on all of them they did not have what I originally wanted. Two of those times I ended up cancelling my order and going to Starbucks. The customer service has also been lacking, it always seemed like the employee was hav

I frequent Dunkin Donuts regularly and order the same thing through the drive thru. Rarely is it correct. Today, I decided to go back inside to have them correct it and all I got was rudeness. I didn't even say anything and the manager hit me with her rude arguing tone. I left frustrated and with the wrong drink. A while back we quit going to Baskin Robbins because they never have all the ice cream or are out of toppings. If you have some patience, try the store, but keep your head down.

Tucked away in the Alamogordo valley is the Dunkin" shop on the fat boulevard. I was planning on going to the Starbucks, but I love the blueberry donut iced coffee. The store is spacious, ample parking and outdoor seating. Inside was a bit too chilly for this Floridian.