DQ Grill & Chill Restaurant

The past THREE times I have went, they have messed up my order. First time: asked for extra hot fudge on my sundae and I barely got the regular/normal amount. Next time, I didn’t get marshmallow in a marshmallow hot fudge sundae and this third time I asked for a royal orea blizzard, the girl confirmed “with fudge?” I said yes. Each time the order screen is correct but they can’t make the correct item. I used to work at a DQ and so this is my go to ice cream shop, I’ve never had any issues with any other ones except this one. I am kind and clear when speaking.

I ordered birthday cakes for my daughter's party. After placing the order, they called and offered to decorate as the website isn't easy with customization. These cakes were decorated so cute for her party theme! The manager and decorator really went the extra mile! <3

I'm not going to be patronizing this Dairy Queen location anymore. It's been dodgy for years but last night was an interesting experience of customer service to say the least. We sat in line in the drive thru for 25 minutes before being able to order, that's fine they were busy. What was not fine was the attitude we received from the cashier and the 'manager' on duty. From our perspective, the employees on shift were nose to nose screaming at each other. A few minutes go by and I tapped on the window to get the cashiers attention and was given my total in a tone that that said to me "why are you here?" The card is run through the system with the cashier immediately resuming to speak loudly/yell at the same coworker and another 2 minutes goes by and we were genuinely concerned and have not

Me & my family had stopped on our way home from a play. It was 9:10 pm & they close at 9:30pm. We ordered 5 blizzards. 2 with extra candy. When we got our food, they were made extremely poorly & not only did they not put extra in the 2, but they nearly put NOTHING on them. They were all just ice cream. I understand it was close to closing, but that is not an excuse. We visit this location often & never have a problem on the regular. However, I will never visit again within an hour if them closing. This happened another time recently at 9pm.

I have never been disappointed with this Dq. The service, food, and friendliness of the staff is continuously great. We always get our cakes from here for birthdays. This one I had to acknowledge them for because they made my son so happy 😊. He really wanted a Charlie brat theme birthday and they nailed it! Thank you!