Donatos Pizza

Donato’s on High Street in Hamilton Ohio was busy as could be expected on a Friday night. Staff was overwhelmed due to obvious staffing shortage. Older store design makes issues worse. Make table is in rear of store compounding the bad situation. Food prep worker cannot do some double duty waiting or even welcoming customers. Several customers left after long wait. Multiple dashers were frustrated waiting 20-30 min for food. Our own order was 25 min after online promised time. No menu board. Only video screen only played videos of food without description or prices. Only 1 menu was available and was 6 mo old ratty copy paper version. Store desperately needs hands on experienced supervision. On high note: Pizza was really great.

I was hesitant to try this location based on recent reviews, but I am so glad I did. The pizza was hot, fresh, cooked to perfection, toppings were top quality, and it arrived well ahead of delivery schedule. We ordered the Hot Chicken Pizza and the Pepperoni 150. They were amazing. We also ordered the Garlic Asiago bread. It was yeasty, light, cheesy, and delicious. A top-tier experience!

Food didn’t show up. Store doesn’t answer the phone. Drove to the store and couldn’t be helped. No refund. Will never use this location again.

I always have a good experience with this Donatos, it's been my favorite pizza place for years! Everytime we order our food comes fast, tastes great and there's always a deal going on. I love this place!

Worst experience ever, I normally use the Fairfield location but on this day i was closer to Hamilton. When I got the pizza home I instantly noticed it was burnt. I called store and asked for manager she never came to the phone, however sent a message with a employee that she know it's not burnt because she made it.....you all can be the judge🤷🏾‍♀️ very ignorant and rude and above all HORRIBLE customer service.