Domino's Pizza

I love coming to this Domino's in Mt Holly. The food is ALWAYS fresh and tastes like it was made by caring hands. Pasta pizza and wings are my go-to. I'm usually here picking up food for myself and work colleagues. Pastas are the fave in the office. The drive through is fast 🏃‍♂️ 🏃‍♂️ as well. I will mark this my favorite Domino's in North Carolina hands down.

IF I COULD GIVE 0 STARS I WOULD THE WORST CUSTOMER SERVICE EVER!!! I ordered a pizza at 5:27 PM I waited till 6:50 to call that is over an hour I ask what's going on they say we only got 1 delivery driver that is fine, not my fault though, they say its going to be ANOTHER 1 hour and 30 minutes till I get my pizza I ask is there something you can do to compensate me waiting 3 hours for pizza they hang up on me cancel my order then we call back they just straight hang up again

Our pizza has been in “prep” for an hour and just now in bake. The initial estimated timeline has already been blown. So much so that I thought the app was broken, nope just really REALLY slow. They need to update the algorithm to better manage expectations/frustrations. I tried calling and stayed on hold for 7 minutes before giving up. UPDATE: the pizza delivery process was the best part of the experience. The pizza was delivered hot and the order was correct. Had I known the order was going to take this long I wouldn’t have placed the order.

I wanted to treat myself to a pizza...I called to order. The AI just stopped talking when I placed the order. Did I order? Who knows! I waited 4 full minutes before pressing buttons. Nothing. Finally hung up at 5 minutes. Called again to talk to a person to ask if I had placed the order or not. Still don't know. I'm on hold waiting at over 9 minutes and counting. I won't EVER do this again. I'd give up now but I don't want my credit card charged for a pizza I didn't know I ordered and therefore didn't pick up. This is beyond ridiculous...as I'm finishing this review, I'm passed the 11 minute mark on hold...second call...that's 16 minutes TRYING TO ORDER A PIZZA. Guess I didn't need pizza tonight after all...

It was way overdone I ordered an extra cheese and paid for it, but it didn't have hardly any cheese on yet. Y'all really need to do better. Domino's. I'm very disappointed.Most of the time y'all have real good pizza