Domino's Pizza

Pre-ordered my 4 medium pizzas at 9 am for a 5:45 pm pickup for my mother's 80th birthday celebration. Had to wait an additional 15 minutes because they weren't ready and they said they messed up an order. Due to this, they offered to add an additional cheese pizza at no charge. Kitchen and prep station looked clean. Parking area is a bit tight if you have an SUV.

This is the second time that our food has been awful. Last time, we ordered 4 pizzas, and one had a ton of bubbles in ot, and half was missing cheese due to the bubbles. I brought the one pizza back, and the guy at the counter told me he had proofed the dough all day, and if he was to make me another one it would come out the same way.. really? So why didnt all of the other pizzas come out with bubbles, and with half missing cheese? Tonight, I ordered against my better judgement (its the only place that delivers to me) , and the dough was so thick and wasn't even cooked all the way. Step it up people! The pizza used to be much better. I will say, the delivery person was nice and I felt bad he had to deliver in the pouring down rain.

The delivery driver was very rude with smart comments he obviously knew the pizza boxes were damage which obviously the pizza would have been to he still delivered the pizza we had to call to get a remake we will never be ordering from montville location again

Normally I give these places a fair shake however tonight was really off-putting first off was the pizza tracker completely told me that The pizza was ready. When I asked they left and said that it's inaccurate and they just put it in so I waited and then I pulled it back out because they forgot pepperoni's on it was more of annoyance than anything there was no apologies offered by the employees very petty but unfortunately that's just the way it is I would love to give it aa better score. The food itself wasn't half bad I just feel like giving it a good score would be cheating the public

Screen in store said food was ready after quality inspection. But was still in oven. Was told their timers are different….think it just makes their metrics look better than they are. Oh and to sum it all up they forgot to make one of my pizzas. Another guy before had he pizza messed up. Both of us left shaking our heads asking what is going on?