Domino's Pizza

I’m disappointed I have to give it one star. I’m reasonable. But two hours for cheese bread and some wings? With no idea when it’ll arrive. Umm, no. No apology. No, gosh I’m sorry…let me see what I can do.. You could circle the globe and struggle to find a worse employee than the woman working this evening. I called twice. I wasn’t verbally abusive. But then your employee hangs up on me when I tell her I’m done waiting. Sends me a text that the order is cxl’d. 😬. I’m sorry, I’ll overlook some…but that’s unacceptable. You’re in a service business. There are WAY better options than this store. Try the one on State road. Or there’s a Caesars on Lake Lansing. I worked in hospitality for 20+ yrs. It’s hard. I get it. But, if I had a team member create a guest experience…lik

I had an unacceptable experience at this Domino’s tonight, and it needs to be addressed. I placed my order at 7:30 PM and arrived at the store 12 minutes later, which is completely reasonable. When I pulled up to the drive-through, I was told my order hadn’t even been started. The issue wasn’t the wait — it was the behavior of the young female employee working the drive-through window at that time. She offered no greeting, no acknowledgment, and no basic courtesy. She said she couldn’t find my order and abruptly told me to come back in 15 minutes, all in a rude and dismissive tone. There was no apology, no explanation, and no effort to communicate professionally. Her behavior came across as incompetent, irritated, and completely uninterested in doing her job. After leaving, I called the

Employees are friendly, but obviously cycled frequently Ordered medium pizza and Parmesan bites, Parmesan bites were NOT GOOD mostly bread taste rather than how it's been at other dominoes.. it's like trying to shove a dry sponge down your throat.. Would not order the Parmesan bites again. Barely any complaints about the pizza, pretty decent Atmosphere feels cramped, do not like how little space there is for customers, lines have a high chance to build up in busy hours and result in packed fronts. Would go up to 3-4 stars if not for the sides being disappointing 😞

I really wish didn't FORCE me to order from this Dominos. The last time I ordered from here, they made me go around the pick up window THREE times. Because they didn't have my order ready, yet I was going based off the order tracking they make you use. Then they give me attitude, like it's my fault for showing up early? Lol. Make that make sense. Then of course the pizza AND cheese bread are over cooked and burnt. Time before that the pizza was burnt and cut all sorts of wacky. Look I know this isn't a fancy pizza place but at the very least you can make a pizza without burning it, and giving the customers attitude for picking up the food they prepaid for. Do better.

40 min for carryout order when the initial quote was 20 min. To be fair I haven't gotten my pizza yest, but I do not have high hopes. Looks like I should stay and get my pies from the local gas station.