Dickey's Barbecue Pit

The food was cold, they served me finger size ribs or should I say burnt bones, no meat. Ended up going to the store hoping they would rectify the crappy food they sent me in my delivery. Gabriel the one cooking said that’s just how the ribs are coming out and there is nothing he can do about it. The phone number associated to the store is out of service. Couldn’t even give me a legit customer service number to contact. This is terrible customer service. I will NEVER eat here again and I would recommend everyone else stay away as well. After reading other reviews seems I am not the only one to experience this terrible company’s “food” and “service”. Do better!!!

Ordered through their website, noticed they didn’t have an option for side sauces so just selected the one to be on my meal and asked for extras on the side. Food was delivered quickly, but cold and without ANY of the sauces. Paid extra for a rib and got a bone with some gristle on it. No big deal mistakes happen. So I called to a) let the store know that their site isn’t letting you add sauces and b) ask for some sauce and maybe an extra side to be delivered. I would’ve paid the fee again. The manager or owner of this establishment (who didn’t want to share her name) decided to cut me off mid sentence to yell at me that she is a franchise and has no control over corporate. As someone who’s worked in similar fields, you have access through your franchiser portal. As I tried to explain this

Nice atmosphere for a lunch or dinner! We ate here two days in a row and were not disappointed. The staff is very friendly and even accommodated special requests: chopped up my chicken, toasted the bun etc. The food was tasty and there were three kinds of BBQ sauce we could choose from. They cater and deliver in addition to the dine in experience. Definitely recommend this place.

Good food but look at what $25.00 gets ya. 3 meat plate. Two sides not shown.

I’ve worked Nextdoor to Dickey’s for a few months, and I finally gave them a try today. The employees have always been incredibly nice when I’ve interacted with them, and now I can confirm that their service is excellent as well (especially the manager)! The brisket and mack and cheese were amazing! I will definitely be coming back often.