DiBella's Subs

First time I’ve been to location and got unsatisfactory food. I order a turkey club which is a $12 salad and receive something that looks like a $6 side salad. This is my normal order and this time for some reason my salad is half of its normal size. What’s going on. Highly dissatisfied.

*Edit* I received a gift card for a future purchase and another apology from DiBella’s via email. I updated my rating because they made it right. Thank you! I did a DoorDash order tonight (12/17/2025) from the Wade Rd. Location in Latham, NY and the only reason I’m not going through DoorDash is because my issue is with whoever made the sub. This was my first DoorDash experience and the driver was great, no complaints with DD at all. The second half of my large 14” sub was seriously lacking in steak, enough to where I feel the need to complain due to the cost of a large sub. Thank you.

Thanks to the staff not paying any attention to what they are doing, as I am the only order made and person in the store, this is my dinner tonight. And then to get laughed at when calling up about it, insane. Never again, I'm going to get my refund tomorrow...

I ordered a large cowboy sub on an everything roll. Server who took my order was friendly, sub was ready for me fairly quick and was absolutely delicious. Will be returning for another in the future.

Unfortunately, this will be my very LAST trip to DiBella's. They have gone way down hill since my last visit. Now they also do not take your order at the start of the line anymore. You have to go to the register and place your order like any other regular, non-special place. Not to mention employees discussing personal stuff, while my subs sit, waiting to be given to me. It is a shame. I always thought they were better than Mr. Subb or Subway, but from now on I will continue to support my local sub shop near where I live.