Denny's Restaurant

Date: December 13, 2025 To: Denny’s Customer Service Subject: Complaint Regarding Food Quality and Service Dear Denny’s Management, I am writing to formally express my dissatisfaction with the food and service I received at one of your Denny’s locations on December 13, 2025. During my visit, the overall experience fell well below the standard I expect from your restaurant. The food was not prepared properly and was served in poor condition, which significantly affected my meal. Additionally, the service was disappointing. The staff appeared inattentive, and there was a lack of professionalism in how my concerns were handled. I chose Denny’s expecting a comfortable dining experience and quality service, but unfortunately, this visit did not meet those expectations. I believe customers shoul

Food good. Server friendly. A little slow on service, but it is Sunday brunch.

The waitress was fairly new. I think it might have been Katie? She was fantastic. Sometimes night service here is horrific. And the cook was on point. I usually always have a problem of some sort. But not tonight. Thank you!

It was terrible. Got a to-go order. Spent $78 no plastic ware no butter and syrup. The chocolate from the chocolate chip pancakes was all over the bottom part of the Togo container on the food. All of the to-gos that had chocolate chip pancakes had chocolate on the food. My son’s stake was supposed to be medium. Wasn’t. It was very rare. He’s 5 and disgusted it isn’t cooked more. Paid extra for the choconana pancakes. Didn’t recieve them instead got more chocolate chip pancakes. I tipped the Togo person just to find out she didn’t do anything except put the food in the bag and hand it to my bf. Spoke with the night manager Brandon. Was extremely rude over the phone. The server was very rude and acted bothered. I will never spend my money here ever again. It was awful. The service here is T

There are only a few servers we will sit with here, but we have been regulars for over a year now. It's one of the only places I can take my child. If you get one of the servers who really know what they are doing, you will have an amazing experience. The food is good, but if you are super picky, be cautious. We visit here 2-3 times a week. When you are a regular, the servers know your orders and how you like things. I like things a certain way, and I always tell them in advance so the cooks can cook it right. A few servers have to take things back but there are about 5 servers there that know how we like things and it always comes out perfect. They always treat my son so well, which is very much appreciated. We will continue going here for as long as we are in Bay county. Thank you Denn