Dancing Deer Baking Co

Im beginning to HATE this company. I ordered some brownies for a friend and she said the brownies she opened had mold on them. I ordered four packs of four. They even called me because they didn't have all the flavors that I ordered. She said when they arrived she opened one pack and there was mold on the brownies. She said after that she didn't want any of them, and I dont blame her. I was surprised, so I asked her to send me a picture. It was nasty looking. These brownies are WAY to expensive to have a company mess them up and take your money and think it's ok. That's like stealing to me. Im not happy at all. Tried to call just now and of course there is no answer. Left a message. Will see how long it takes for them to respond. Will return to update my review. Right now, I would NEVE

Dancing Deer Baking Co. is the best spot for quality baked cookies, delivered fresh to your front door! I have been shopping here for years. The quality is consistently good. I'd highly recommend their seasonal oatmeal raisin or pumpkin molasses cookies! They are just the right balance of homemade charm and unique new flavors. These cookies are guaranteed to complement a cold glass of milk or warm brew. Grace was especially helpful on this most recent order. She ensured the packing and order details were documented to perfection. Look no further on your cookie hunt - Dancing Deer is your "go to" destination! This is such a favorite shop that I simply had to purchase some more cookies. Try out their pumpkin molasses - almost like a crinkle cookie texture. Out of this world!

I loved Dancing Deer’s peanut butter brownies and would order a case and freeze them. However, in the last 1-2 years, I had so many issues with receiving orders that now I have been trying to verify if the item is in stock. But NO ONE responds. The voice mail is full so I can’t leave a message. The Chat messages are not responded to. Emails are not replied to or bounce. If the company is so badly on the ropes, why are they still advertising on Facebook? I guess I just stopped placing orders. UPDATE 7.2024: There has been a change in Customer Service. The company is now more responsive to emails and product is received in timely manner. The quality of the brownies I order is good- not quite as awesome as it used to be- and shipping/ packaging is not quite as good but okay. I would now give

I was a long time MA. fan of Dancing Deer, when I believe they wr privately owned. They then seemed to disappear. I switched my allegiance to another home-grown MA. company: Boston Coffee Cake. Dancing Deer recently resurfaced under the auspices of Hudson River Foods. I happily sent a gift 12.17 @ 70.81, not including s&h. The items unfortunately never reached the intended recipient. Adam @ Dancing Deer aka Hudson River Foods offered to resend the items @ 50% off total + shipping. Adam’s math was slightly off, however, as his total for the order was 40 + shipping. Based on his response, mine was not an isolated incident. But, unlike Boston Coffee Cake (or CHEWY, for that matter), good will is “trumped” by the bottom line, & no concerted effort is made to right a situation. I re-se

I hate to write a bad review but was given no other option. This is a review about customer service POLICY, not the products (yummy!) or the CSRs who answer the phones (all very nice! I talked to several because the supervisor they said would call me back never did). My friend ordered from DD for many years. He loved the product and loved giving it for gifts to people he cares about. Last year the order we placed online before Christmas arrived in February. We sent multiple gifts to separate addresses and had no problem placing the large order online. We decided to try again this year hoping they had adjusted to growing pains and that was our mistake. Something was flawed in the online ordering this year such that all 5 orders went to just one address. I was told by a CSR that this happen